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20 March, 2012

Signs of Bad Garage Door Repair Service

The tell-tale signs of a garage door repair company to avoid

When it comes to getting your garage door maintained or repaired, there is a myriad of options to choose from, from large companies to smaller, family-run businesses.

Here are some warning signs of bad garage door repair service companies to help you know what to stay away from:

1. Negative reviews

A good first step in finding a garage door company is to visit Yelp or Google Places for online reviews.

With reviews, the thing to look for is not whether or not they have negative reviews, because all companies have bad reviews. It’s how the companies respond to the bad reviews that can give away their attitude toward customers and how they deal with criticism.

Even the best of companies are entitled to bad days, but more importantly, competitors often intentionally add bad reviews to the sites reviewing their rivals.

Also, if a company has an overwhelming amount of negative reviews, that is a clear warning sign.

2. Poor communication

A service-oriented company such as a garage door repair company should have someone – a real, live person – available to answer the phone when customers call. They should be responsive to emails and comments left on social media outlets as well.

If a garage door service company doesn’t respond to your phone call or email promptly and professionally, you should probably look elsewhere.

3. Doesn’t show up on time

Once you have contacted a garage door repair company and scheduled a service appointment with them, watch the clock. If the service technician does not show up at the scheduled appointment time – or within the agreed upon window of time – that should be a red flag to you.

There are garage door companies who strive to arrive promptly to all service appointments, treating their customers with respect for their time.

4. Bad customer service

If you hire a garage door company – and then feel as if they put you on the “backburner” or talk down to you at any point in the process – move on.

There are too many other companies out there who value their customers and who work hard to earn your payment by explaining the repairs necessary, process and fees to you in a clear, respectful manner.

5. Uses subcontractors versus employed technicians

Employees of a business will be much more likely to be insured, background checked, drug screened, trained, and the best representatives of their brand.

Look for companies with their own service technicians. Stay away from those who primarily use subcontractors.

6. Poor workmanship

If anything about the maintenance or repair performed on your garage door strikes you as sloppy, messy, lazy, or in any way unsatisfactory, let the company know immediately.

Will they return to make it right? Or are they suddenly nowhere to be found? Obviously, how they respond will determine if you should continue with them or seek help elsewhere.

7. Hidden fees

And finally, our seventh warning sign of a bad garage door service company is hidden fees. Some garage door companies charge a trip fee to come to your house, before they even begin doing any work, or try to sell you a brand new garage door when a part repair would be more affordable.

Check out a few different companies’ websites to see if they publish their prices. Do prices include installation, and what does installation include? If their prices seem too low compared to the competition, chances are they may be trying to hide something.

Hopefully, with these 7 warning signs, you can avoid the costly and frustrating mistake of hiring a bad garage door service company.

What Our Customers Have To Say!
One Clear Choice Garage Doors Commerce City
Rating
4.9
1318 reviews
Kenneth Ryan
today

John Ortiz, was great to work with! Called prior to arrival, was fast and efficient. Answered all my questions, he got my door all tuned up better than anyone has before. Thanks John for all your help

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Lynn Cacciatore
today

Great service. Tony was friendly, professional and helpful. I would use this company again without hesitation and would recommend to anyone. Appreciate you!

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P Tyler
1 days ago

Blake installed a new garage door on a very cold day. He was professional and included oiling the tracks, even though he had to buy the oil since he didn’t have any with him.

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Carl Scaglione
1 days ago

The technician arrived early! He was very professional and very careful of property! I would highly recommend this company and technician!!

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Leesa Logan
1 days ago

Timely and professional service and communication! The customer service from both office staff and technicians is great.

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Mark Horan
1 days ago

Always professional, very knowledgeable, and worth 149 always!

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Elizabeth Austen
1 days ago

Prompt, polite, knowledgeable, reasonable pricing, got it done on this cold snowy day and kept a great attitude, too! Jonathan delivered. Thank you!!!

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Pati Walsh
2 days ago

One Clear Choice Garage Doors has been my go-to company for years. Today it was time for a major service call. John was on time, professional, and courteous. He explained the reason I was having some issues with my garage door, and discussed my options. He replaced the springs and rollers, and performed some other maintenance, and now my garage door is working properly. I appreciate the time he spent and the care he took in repairing my door. This is the only company I’ve trusted with my garage door for over 12 years now.

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Lauren Nelson
4 days ago

Highly recommend this company for any garage door services. The technician Tony was very professional and friendly. Listened to my concerns and answered my questions. Got repairs done in a timely manner. Thank you!

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Sabrina Polland
4 days ago

One Clear Choice provides top quality service in all aspects of their business. From the time of booking my appointment to the actual service call, communication is understood, timelines are met, and end product is excellent. Thank you Blake! Your time and thorough response is very appreciated.

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Deb Fife
4 days ago

My family was dealing with a death in the family and another member in the hospital. Our garage door broke and we were given service within an hour. Thanks for being compassionate and for taking care of our problem so quickly. We will keep those numbers in our go to for future issues.

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Teressa Gehrke
4 days ago

Tony G arrived on time. It was a quick fix. He replaced a battery, installed a surge protector, and bracket. He shared how to keep the garage in good condition with tips. Oiled the garage parts. He had a pleasant attitude. Great customer service. Thanks.

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David & Jennifer Earp
5 days ago

Very Professional threw and threw, Very Happy with the Work and the Price. Will Recommend 10/10❤️🇺🇲💯✌️🤟

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Jeff Shaw
5 days ago

Great service from One Clear Choice - Blake came out and quickly addressed the issue and got the door operational again. He even did a few extra things to make sure the door worked great. I property manage our rental from a different state and One Clear Choice made it so easy!

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Sandra Vicens
5 days ago

John was profesional and very knowledgeable!

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Henry Martinez
5 days ago

Thank you guys the guy was very professional

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Anthony Tonjes
6 days ago

One Clear Choice Garage Doors is the way to go!! Submitted a request for information about an opener and Jessica reached out quickly with all the information I needed. She even got us scheduled the same day. Travis the technician was also great. Told us everything we needed to know about our new product. A+ for us👍🏽

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Janet Liming
6 days ago

Very impressed by John's professional demeanor. Explained in detail what needed to be done.

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Terzah Becker
7 days ago

Imagine my surprise when I went online to book a repair with this company and found I could get same-day service! And on the day before New Year's Eve, too! John G. was great, not only completing the urgent repair we needed but greatly improving our garage door's performance in general and answering a lot of questions for us. We've been in our house for almost ten years and never had the door serviced before--he was also very patient with that. We'll definitely call on these guys again the next time we need work done on our garage doors.

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Joanne S
8 days ago

On 12/24 I had a garage door problem and met with my tech Jon Ortiz who was super professional, knowledgeable and very polite. He explained everything he would be doing and there was never any pressure to upgrade from what was needed. He really did a neat and clean job. Based on his work I would not hesitate to call One Clear Choice again and request he be the tech!

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Rose E Monge
8 days ago

Highly recommend Dion, very professional, patient & knowledgable, who arrived at 4 pm and worked tirelessly and pushed himself to finish this job by 8 pm.

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Ron Burns
9 days ago

I'm proud to have 12 years with One Clear Choice Garage Doors. Thank you for always looking out for your customers and employees.

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Thomas Faughnan
9 days ago

Clinton, the service rep, was very knowledgeable and efficient. His original purpose was to install a garage door opener that I had purchased at Home Depot. He pointed out several components that were malfunctioning and contributing to the doors poor operation. He replaced those items along with opener. The door works better than it ever has.

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Evelyn Lopez
11 days ago

I appreciated Jonathan customer service and his knowledge of the work to be done. He explained everything in detail and was quick in the adjustments he made. I requested a quote, and he's sent that right away as well. Thank you very much.

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Kathy Santana
12 days ago

Excellent service.

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Donna
14 days ago

Jonathan is the best! He was efficient and thorough in replacing our garage door equipment . Clear Choice is lucky to have him on their team. Clear Choice was prompt and efficient when we placed a service call. I highly recommend them for your garage door needs.

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Andrew N.
15 days ago

I had a heavy, wooden garage door that wouldn't open due to a broken spring. It was late in the day and I was able to easily schedule on appointment online for the next morning (Christmas Eve). Matt, the technician arrived the next morning right on time and was very professional and courteous. He diagnosed the broken spring and also noticed some other issues with moving parts of the door. He let me know that it would take about 40-45 minutes to complete the work. When the work was completed, he showed me the work that was done and explained the process and why certain parts were replaced...showing me the damaged, worn parts. Matt was very efficient in his work and made sure that everything was working properly before leaving. It was a great experience! Being able to have a repair scheduled and completed in less than 15 hours after the garage door not opening was wonderful, especially since it was Christmas eve. Would highly recommend One Clear Choice Garage Doors here in Castle Rock. Their technician Matt was knowledgeable, professional and very efficient.

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Bill E
15 days ago

As always top notch service,install,repair ! They stand behind their work and take care of their customers. Highly recommend them.

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Terry Wilcox
16 days ago

Very good, professional service.

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Seth Greenzweig
17 days ago

They stand behind their work and follow through as promised. Thank you!

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Alice Desmoulins
18 days ago

Really appreciated John’s help! He was super sweet and knowledgeable but most importantly, since he wasn’t able to fix my issue and found that my garage wasn’t opening due to an electrical problem, he didn’t charge me for the service but only bare minimum fee. No one does this nowadays. Also, he gave me a recommendation for which electrician to call that he trusted. Thank you John for your honesty and integrity.

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John Cazer
19 days ago

Blake completed the spring repair and went on to evaluate and repair other garage door components that required attention. Great job! Very professional! I did have some sticker shock, it wasn’t a cheap fix.

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Tyler Jackson
19 days ago

Fast, professional, and reasonably priced. Couldn't ask for more.

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Jim Hooten
19 days ago

1 Clear Choice service tech, Mak, arrived on time, listened to my description of the problem, described what he was going to do, and quickly and efficiently did the annual maintenance on our garage door. Door works and sounds like new. Overall very pleased with service call.

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james laffea
19 days ago

Expertise at job and professional with very personable character. I love work and the company!

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Jennefer Sebstad
19 days ago

Very quick response, great job.

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Dottie Roark
20 days ago

Tony was very professional and knowledgeable. He also worked fast and got everything done in time.

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Karen Lowenstein
20 days ago

Outstanding work Professional Personable

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Renee Marquardt
20 days ago

They came immediately when I had an emergency, fixed the problem at a very fair price, and my technician was very pleasant.

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Ladyjazzer
21 days ago

I was very pleased with the whole experience. Blake showed up on time, and got right to work. I understand he ran into a couple of problems with making the new unit fit where the old one was, but he got it solved and did a great job with the installation. I also asked him to program two extra remote-openers to the system and to reprogram the built-in overhead button in my Jeep and he did that in minutes! He programmed the code to the exterior keypad, and then went over the operation of the whole system with me. I would highly recommend your company to anyone who needs an opener installed/serviced.

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Donnis Moore
21 days ago

Travis was very polite and knowledgeable. I have used One Clear Choice Garage Doors before and have been happy with the prompt service.

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Jennifer Windham
21 days ago

Excellent! Everything went smooth. Blake did a great job!

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Oberlin Connors
21 days ago

I am very satisfied with the service I recieved from Johnathan. Nice and polite young man that showed me everything he did. Thanks again

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David Ford
21 days ago

Service man arrived on time and performed the installation of the new garage door opener and performed a full door inspection.

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Rachel Ma
22 days ago

Tony was very helpful and professional

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Joe Sena
22 days ago

Quick and reliable service. I've used this company in the past and they are very prompt and professional. Joe S.

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Brett Renck
22 days ago

John was excellent and fast. Could not happier with the work done.

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Steve Davis
23 days ago

Jonathan was very professional and pleasant

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Aubrey S
23 days ago

One Clear Choice Garage Doors always comes through for us!! They are very timely and service is friendly and very efficient. Thanks for the help Matt!

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Veronica Hanson
23 days ago

Fantastic service! I called on a Sunday expecting to leave a message, but to my surprise I was greeted by a person who was able to set up an appointment for the following morning. I was given a 3 hour window, however my technician showed up within the 1st hour. I was notified by text when he was on the way. Service and repairs were completed efficiently and as promised. Garage door is working great! Thank you Jonathan and team!

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